Return & Refund Policy

Returns & Refunds

All Sales Are Final

At Auvellora, all purchases are considered final. We do not accept returns, exchanges, or refund requests for reasons such as change of mind, incorrect size selection, personal preference, or simply no longer wanting the item.

Because our products may be fulfilled through third-party suppliers, we encourage customers to carefully review product descriptions, sizing information, colors, and available product details before placing an order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos or video showing the item and the problem. We will review the case and, where appropriate, work with you to resolve the issue.

Claims may not be accepted if the issue resulted from normal wear, misuse, improper care, or damage caused after delivery.

Before You Order

Please carefully review your selected size, color, quantity, and product details before completing your purchase. Once an order has been placed, changes or cancellations may not be possible.

Questions?

If you have questions about an item before purchasing, please contact our customer support team and we'll be happy to help.